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Ricky Rescue Training Academy
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Help

  • Technical Support
  • Enroll in a course
 
Technical Support
 
How do I enroll?
To enroll, visit RickyRescue.com. Then simply choose your course and go through the payment process. You will receive an email with your username and password. You are now enrolled and ready to begin. You can login to your course through the student login page.
 
How do I login?
  • After enrolling in a class, you can login to the student education portal.
  • To login, visit https://my.rickyrescue.com/
  • Enter the username and password that was emailed to you upon registration.
I forgot my password.
  • Click here for help with a lost or forgotten password.
I need help logging into the FCDICE system.
  • Click here for help with FCDICE
I don't have access to a computer or to the internet.
All Florida and Tennesee public libraries provide free public computer and Internet access and most provide free introductory training in their use.
  • Click here for a list of libraries in the state of Florida.
  • Click here for a list of libraries in the state of Tennesee.
Having difficulty getting a video to play or can’t get a page to load?
Sometimes irritating technical problems are solved by simply navigating the site using a different browser, or by updating your current browser. 
  • Help with Google Chrome
  • Help with Firefox 
  • Help with Internet Explorer
  • Help with Safari   
Still having problems? You might need a plugin:
  • Java 
  • Shockwave
  • QuickTime
  • Flash
Unable to view the PowerPoints on a phone or tablet:
  • Download Puffin
Click here for even more Troubleshooting Guides
We will continue to update this section and post answers to our most frequently asked tech questions. In the meantime, for technical support questions, please email techsupport@rickyrescue.com.
Administrator : Ricky Rescue
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