Technical Support
How do I enroll?
To enroll, visit RickyRescue.com. Then simply choose your course and go through the payment process. You will receive an email with your username and password. You are now enrolled and ready to begin. You can login to your course through the student login page.
How do I login?
- After enrolling in a class, you can login to the student education portal.
- To login, visit https://my.rickyrescue.com/
- Enter the username and password that was emailed to you upon registration.
I forgot my password.
I need help logging into the FCDICE system.
I don't have access to a computer or to the internet.
All Florida and Tennesee public libraries provide free public computer and Internet access and most provide free introductory training in their use.
- Click here for a list of libraries in the state of Florida.
- Click here for a list of libraries in the state of Tennesee.
Having difficulty getting a video to play or can’t get a page to load?
Sometimes irritating technical problems are solved by simply navigating the site using a different browser, or by updating your current browser.
Still having problems? You might need a plugin:
Unable to view the PowerPoints on a phone or tablet:
Click here for even more Troubleshooting Guides
We will continue to update this section and post answers to our most frequently asked tech questions. In the meantime, for technical support questions, please email techsupport@rickyrescue.com.