Technical Support
Use the information below for help with enrollment, logging in, FireTRAQ, course access, browser issues, and other common technical questions.
How do I enroll?
To enroll, visit RickyRescue.com . Select the course you wish to take and complete the registration and payment process. After enrollment, you will receive an email containing the information needed to access your course.
How do I log in?
- After enrolling, go to the Ricky Rescue student education portal.
- Visit my.rickyrescue.com .
- Enter the username and password associated with your student account.
I forgot my password.
I need help with FireTRAQ.
Florida students use FireTRAQ for state fire service certification and registration activities. The Florida Bureau of Fire Standards and Training provides official FireTRAQ instructions for student registration, class enrollment, certification applications, examinations, payments, and other functions.
I do not have access to a computer or reliable internet service.
Many public libraries provide public computer and internet access. Availability, time limits, and services vary by location.
A video will not play or a course page will not load.
Many course access problems can be resolved by refreshing the page, closing and reopening the browser, or trying another current browser. Make sure your browser is up to date and that cookies and JavaScript are enabled.
Recommended troubleshooting steps:
- Refresh the page.
- Sign out and sign back in.
- Close and reopen your browser.
- Clear your browser cache and cookies.
- Try a private or incognito browser window.
- Try another current browser.
- Restart your device if the problem continues.
Browser Support:
I am having trouble using the course on a phone or tablet.
The Ricky Rescue learning portal may be accessed from a modern mobile browser; however, some course activities are easier to complete on a desktop or laptop computer. If a lesson, assessment, document, or video does not display correctly on a mobile device, try using the latest version of Chrome, Safari, Firefox, or Edge. If the problem continues, access the course from a desktop or laptop computer.
A course item will not open.
Some course resources may open in a new browser tab or window. If nothing happens when you select a course item, check whether your browser blocked a pop-up or download. Allow pop-ups for my.rickyrescue.com when necessary and then try the item again.
Still having problems?
If the troubleshooting steps above do not resolve the issue, contact Ricky Rescue Technical Support.
Email: techsupport@rickyrescue.com
When requesting help, include your name, course name, the device and browser you are using, and a brief description of the problem. A screenshot of any error message may also help identify the issue.